Farm Delights Ltd – Terms & Conditions

Welcome to Farm Delights Ltd, your trusted partner in agriculture. These Terms and Conditions (“Terms”) govern the relationship between Farm Delights Ltd (“we”, “us”, or “our”) and our valued clients (“you”, “your”, or “Client”) regarding the use of our services, products, and online platform (“Platform”).

By using our Platform, engaging our services, or purchasing our products, you confirm that you have read, understood, and agreed to these Terms.

1. Our Services & Products

Farm Delights Ltd proudly supports the agricultural sector with premium-quality products and tailored services. Our offerings include (but are not limited to):

• Livestock sourcing and sales
• Custom butcher services
• Grass-fed beef
• Lamb cuts and cattle meat
• Specialist recruitment for the
agriculture sector

We are committed to helping farms and agri-businesses thrive through expert support and trusted supply chains.

2. Where We Operate

We operate across Northern Ireland, the United Kingdom, and mainland Europe. Clients located outside these regions may be subject to additional terms based on local laws and import/export regulations.

3. Product Warranties

All products offered by Farm Delights Ltd are covered by warranties provided by our reputable suppliers. While we do not offer independent warranties, we will fully support and facilitate warranty claims on your behalf to ensure a smooth and timely resolution.

4. Payment Terms

We offer flexible, transparent payment options tailored to your needs. Payment terms will be clearly outlined and agreed upon in writing prior to engagement. These may include: • Full upfront payment • Milestone-based payments • Payment on delivery or upon completion
Invoices will provide full clarity on charges and payment instructions.

5. Refund & Return Policy

Refunds and returns are governed by the terms agreed upon between Farm Delights Ltd and the Client. All requests will be handled professionally and in line with our commitment to customer satisfaction. For product purchases, please refer to our Returns & Exchanges Policy below for specific details.

6. Limitation of Liability

While we take great pride in the quality of our services and products, Farm Delights Ltd shall not be held liable for any indirect, incidental, or consequential damages—such as loss of profits, data, or business opportunities—that may arise from use of our services or products.

7. Use of Our Online Platform

Ordering & Payments

Orders may be placed directly through our secure online Platform. Payments must be made at the time of ordering unless otherwise agreed in writing.

Shipping & Delivery

We aim to ensure timely delivery of all products. However, delays may occasionally occur due to external factors beyond our control.

Returns & Exchanges

Returns and exchanges are accepted in accordance with our Returns & Exchanges Policy below.

8. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the United Kingdom. Any disputes shall be resolved under the exclusive jurisdiction of UK courts.

9. Updates to These Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on our website and become effective immediately upon posting. Your continued use of our services or Platform constitutes your acceptance of any changes.

Contact Us

If you have questions or need further assistance, please reach out to:
Farm Delights Ltd
Phone & WhatsApp: +44 7828 927294
Email: info@farmdelightsltd.co.uk

Returns & Exchanges Policy

At Farm Delights Ltd, we are committed to delivering products and services that meet the highest standards of quality and reliability. We understand that in some cases, returns or exchanges may be required, and we aim to make this process as straightforward as possible.

1. Eligibility for Returns

Returns or exchanges may be requested if:

• The product arrives damaged or faulty
• You receive the incorrect item
• The goods do not match the agreed specifications
Requests must be submitted within 7 calendar days of receiving your order.



2. Non-Returnable Items

The following items are not eligible for return or exchange:
• Perishable goods (e.g., chilled or frozen meat)
• Custom-cut or specially ordered livestock
• Products that have been used, altered, or are not in their original packaging



3. How to Request a Return or Exchange

To initiate a return, please contact us with:
• Your order number
• A description of the issue
• Photographic evidence (where applicable)



Contact:

Phone & WhatsApp: +44 7828 927294
Email: info@farmdelightsltd.co.uk

Our team will respond within 2 working days with the next steps.

4. Refunds

If a refund is approved:
• It will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank
Refunds may be partial or full, based on the condition of the returned item and reason for return.



5. Return Shipping Costs

If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping. Otherwise, the Client is responsible for all return shipping costs.



6. Exchanges

If a replacement product is available, we will gladly arrange an exchange. If the item is out of stock or unavailable, a refund or credit note may be offered.